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compel faq

Compel Office Furniture FAQ

COMPANY INFORMATION

Is Compel Office Furniture the right choice for my office furniture?
Compel provides quality products at a lower price than many other manufacturers. If you need great looking office furniture and are working with a limited budget, Compel is an ideal choice.

Where can I buy Compel Office Furniture?
Visit the Compel website and use our 'Find a Dealer' tool to locate the nearest Compel Office Furniture dealer. You'll find dealers in Chicago, New York, Philadelphia, Boston, Dallas, Austin, Houston, Atlanta, Washington, St. Louis, Cleveland, Albany, Baltimore, Tampa, Orlando, Charlotte, and many other cities. The cities with the best coverage are Chicago, Atlanta, Dallas, New York, Houston, Philadelphia, and Albany.

Who do I contact for customer service and to check the status of my office furniture order?
At the Compel Office Furniture website you can find the phone number and email address for customer service on the Contact Us page.

How do I get information of the products made by Compel Office Furniture?
Contact us at customercare@compeloffice.com with any questions on products and processes.

ORDER INFORMATION

How do I place an order with Compel Office Furniture?
Compel is sold by authorized dealers with locations in most states. Find your nearest dealer with our Find a Dealer feature.

Is my personal information protected? What is your Privacy Policy?
Your personal information will not be used for anything other than the orders you process or SPIFF claims that are requested. Please review our Privacy Policy for more information regarding our website.

Can I use a credit card for my order?
We accept Visa and MasterCard for purchases under $3,000.

Do you offer trade credit and what is required to set up a trade credit account?
Compel Office Furniture offers trade credit to qualified businesses. You can contact us for a copy of our standard credit application and upon approval; a trade credit account will be established.

SHIPPING/DELIVERY INFORMATION

What is your standard shipping/delivery method?
Compel will ship your order on a common carrier or via express delivery, depending on the cost and delivery time frame you need. If you require a specific delivery time frame or have other special circumstances, call the Compel office or your local representative to coordinate.

Does Compel Office furniture offer free delivery?
Compel does offer free delivery on larger orders. Contact the Compel customer service department or your local Compel representative for more information.

If my office furniture is damaged during transit how does Compel respond to this claim?
Contact Compel Office Furniture within 48 hours of receiving your products to report any shipping damages. We will work with you to get the problem resolved.

What is the process for tracking our office furniture order?
The Compel customer service department will send you an order acknowledgement along with a tracking number for your shipment. You can also contact your customer service agent for help with this and they will assist you in getting all the information you need.

Can we request a scheduled delivery and if so, are there additional charges?
Scheduled deliveries are available; however, this will need to be coordinated with the customer service person when the order is placed. Additional charges will apply in most cases.

How will I know if part of my order is on back-order or not available when my order is placed?
Your order will be acknowledged by a Compel Customer Service Agent and they will notify you of any back ordered items when the order is confirmed. You can also review the acknowledgement form to see which if any items are not available for shipment with the balance of your order.

Company Information

Why should I buy furniture for my business from Compel Office Furniture?
Great products and service
Free Delivery on larger orders
10 year warranty
Excellent after-sale support
Extensive dealer network with representatives in most states
Great Prices!

Where are you located?
Our main office and distribution center is in suburban Chicago.

Compel Office Furniture
7540 Roosevelt Road
Forest Park, IL 60130
773.253.4758 phone | 773.253.4843 fax

Customer Services Hours
Monday-Friday 7:30 am - 5 pm, Central Time
Email us at customercare@compeloffice.com for product quotations, invoicing inquiries or for any other questions.

Who do I contact with customer service questions?
You can call our customer service line at (773) 253-4758 or email us at customercare@compeloffice.com. You can also login to our Dealer Resource page on our website and complete the Feedback form. One of our customer service representatives will contact you to answer your questions.

Who do I contact if I am in Dallas, Texas and I want to order office furniture?
In Dallas, Texas, you can contact Robyn Mayo at I3 Office Furniture. You can also contact several of the dealers in Dallas and the surrounding Dallas metro area. The office furniture dealers in Dallas that sell Compel Office Furniture can be found on the Compel Office Furniture website. Go to www.compel-furniture.com

Who do I contact if I am in Chicago, Illinois and I want to purchase Compel Office Furniture?
Compel has several dealers in Chicago and the surrounding Chicago metro area. You can select from several options by visiting the dealer locator on the Compel Office Furniture Website to find the best dealers in Chicago and Cook County.

What is the best way to find a dealer in New York?
Compel has dealers throughout the New York area. Whether you are in Manhattan or upstate, you can find a dealer in New York by checking out the dealer locator on our site. We have a dealer network that covers Albany, New York, Buffalo, New York, New York City, and other areas in New York.

Do you have dealers in Atlanta, Georgia?
There are a number of dealers in Atlanta, Georgia and outstate Georgia. The greater Atlanta metropolitan area covers several counties and you can find a dealer near you no matter which part of Atlanta you live or work in. Check out the Compel Office Furniture website to find the best dealer in Atlanta for you.

Which is the best dealer in Philadelphia, PA?
Compel is lucky to have some good relationships with dealers in the Philadelphia area. There are also some dealers outside of Philadelphia that can provide excellent sales and service in the Philadelphia, Pennsylvania market. To find the right dealer for you in the Philadelphia area, check out the dealer locator on the Compel Office Furniture website by going to www.compeloffice.com

What does the Gold Level dealer mean and do you have one in Baltimore, Maryland?
The Gold level signifies a dealer that sells a lot of the Compel furniture and is well suited to service your needs. There are a couple Compel Office Furniture dealers in the Baltimore area that have achieved Gold status. You can find out who by visiting the Compel Office Furniture website at www.compel-furniture.com. Click on Maryland and you will see who sells Compel furniture in the Baltimore and Washington DC areas.

Shipping/Delivery Information

Can Compel assist with the installation process?
Yes, we can offer you the contact information for some of our preferred installation specialists. Coverage is not available in every location.

What is the warranty?
We proudly offer a 10 year warranty that covers materials and workmanship under normal working conditions.

What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there will not be a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges and assessed a 20% restocking fee. This only applies to product that has not been opened. Cancellations or returns must be authorized in advance. Please call our customer service number to coordinate.

Thank you for choosing Compel Office Furniture. We greatly appreciate your business.

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